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Cook's Farm & Greenhouse

1645 W 1600 N
Orem, 84057

8012258271info@cooksgreenhouse.com

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Cook's Farm & Greenhouse is a Utah Business providing nursery stock, hard goods, trees, annuals, perennials, planters, house plants, and fruits & vegetables in season. We also rent plants for special occasions.

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  • Monday08:00 - 18:00
  • Tuesday08:00 - 18:00
  • Wednesday08:00 - 18:00
  • Thursday08:00 - 18:00
  • Friday08:00 - 18:00
  • Saturday08:00 - 18:00
  • Suclosed

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RebCall 2022-06-03 16:21:20

0 visitors found this review useful

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Worst Customer Service! I have shopped at this nursery for 15 years, have been told multiple times when checking out about their one year guarantee & recently purchased $2000 worth of plants for my dream yard. The evening I received 3 expensive trees, I deep-soaked them for a few hours because they were a little dry. The next morning the trees were drooping significantly. Since I live over an hour from Cooks, I decided to give the trees a few days to see if they would recover. (Meanwhile none of the other plants from Cooks or the $5000 worth of plants I purchased from other nurseries are having any problems.) I watered them daily & checked to make sure they weren't over or underwatered multiple times a day. When it was obvious it wasn't anything I was doing to kill these trees, I attempted to return them. I was treated extremely rudely by 2 separate managers & told it was my fault that they had died because I wasn't watering them enough. I was told I should have been watering them everyday & I replied that I had been. I have been gardening successfully in some of the most difficult climates & soils since I could walk. To be told I was an idiot & didn't know how to water a potted tree was inappropriate. The managers did not care that the trees had begun to die almost immediately after receiving them. They didn't care that I had been shopping there & spent thousands of dollars. When I asked about their 100% year guarantee I had been told about by multiple cashiers over the years, they pulled out a tiny paper from behind the register with their actual return policy. This can be found no where else in their store or on their website. As I asked about returning the other $2000 worth of plants which were doing fantastic, they told me that I was no longer able to return any of those for any reason. It sounds like Cooks changes their return policy as they want & that they do not care about losing customers. They have definitely lost me!
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Lynn M Sorensen 2020-04-23 17:34:00

2 visitors found this review useful

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We have been going to Cook's for landscaping the yard and all our gardening needs. They have friendly and professional staff that can meet all our needs.
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Brent 2019-06-22 04:47:00

8 visitors found this review useful

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Purchased a $400 tree last summer through a landscaper . This spring the tree didn’t come alive. I contacted the landscaper about the tree and other shoddy work he wouldn’t respond. I took matters into my own hands and called Cooks. I explained to the lady my predicament in that I had no receipt as it was purchased through a landscaper and maybe they could look it up. The lady would have nothing of it and constantly spouted the Company line “No receipt, no luck”. She did say perhaps her daughter (?) would give me a small discount on a replacement tree. She put me on hold for quite a long time when she came back on she said her daughter couldn’t come to the phone but would call me back. I gave her my number. Not surprising no one called. I gave up and went to Western Garden and bought a new tree. They were helpful and respectful. Go there instead
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