Santa Barbara Nursery

Horrible customer service. I recently purchased a new home in Miami. I was told to head to Homestead and visit a nursery to pick out plants and hedges. Santa Barbara had great reviews so I went there. Big mistake and now I need to explain my case here for the next person. I spent upwards of about $7000. This included hedges, flowers, a few palm trees, and installation. 2 weeks later, everything was delivered and installed. 2 months later a bunch of my $65/each hedges began to die. I called SB Nursery and asked for help but they told me they do not offer any type or warranty/guarantee and that all they could do was sell me more plants and that they would give me a better deal. My new quote was for hedges that were 2/3 the size of my original purchase and double the original price! I called a local landscaper and he came to take a look. Apparently the Santa Barbara install team did a horrible job and only planted the hedges about half as deep as they should have. Then they covered the exposed roots with sand and rocks which barricaded the roots in, preventing them from getting the water they needed to survive and thrive. I now spent an additional $1500 in labor to dig up all 40 hedges, dig down deeper and plant them properly. I also had to purchase 10 new hedges to replace the ones that died due to the improper planting. I sent message after message, picture after picture to both the owner and also a representative of Santa Barbara but rather than offer to work with me they just offered to sell me more and charge me more than I originally paid. This felt like a big FU from a nursery that seemed like they don’t need anyones business. These are greedy people that run this nursery and they do NOT care about anything other than themselves making as much money as possible. There are plenty of nursery’s in homestead and around Miami. Do not bother with Santa Barbara Nursery or you will regret it.